bazi99 Privacy Policy

1. Personal Data We Collect

bazi99 collects personal data only where it is necessary for the purposes described in this policy. The categories of personal data we collect include:

bazi99 does not knowingly collect special category data (such as health information, religious beliefs, or political opinions) unless you voluntarily provide it in the context of a responsible gaming support request. Any such information shared for that purpose is treated with strict confidentiality.

2. How We Use Your Personal Data

bazi99 uses personal data for the following lawful purposes:

bazi99 does not use your personal data for automated decision-making that produces significant legal effects without human oversight, except where required by our fraud detection and AML compliance systems. In such cases, you may request a human review of any automated decision by contacting support.

3. Legal Basis for Processing

bazi99 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the account agreement between bazi99 and the player, including delivering gaming services and processing payments.
• Legal obligation: Processing required to comply with applicable laws and regulations, including identity verification, age checks, and anti-money laundering requirements.
• Legitimate interests: Processing carried out for bazi99's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Where you have given explicit consent, such as opting in to marketing communications. Consent may be withdrawn at any time by contacting support or updating your account preferences.

4. Sharing Your Personal Data

bazi99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data in the following limited circumstances:

• Payment processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process deposits and withdrawals. These providers are bound by their own data protection obligations.
• Identity verification providers: We may use third-party KYC (Know Your Customer) services to verify identity documents submitted during the account verification process. These providers process data on our behalf under strict data processing agreements.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe may receive anonymised session data required to deliver their game content. No personally identifiable information is passed beyond what is technically required.
• Legal and regulatory authorities: We will disclose personal data where required to do so by law, court order, or at the direction of a competent authority, including in connection with AML investigations.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity. You will be notified of any such transfer where required by applicable law.

5. Cookies and Tracking Technologies

bazi99 uses cookies and similar technologies to operate the platform, improve your experience, and gather analytics. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session management, login state, and security tokens. Disabling these cookies will prevent you from using the bazi99 platform.
• Functional cookies: Remember your preferences such as preferred language display and last-visited game categories, so you do not need to reconfigure these on each visit.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the platform. This information helps us identify which features are most useful and where improvements are needed.
• Security cookies: Used to detect and prevent fraudulent sessions, bot activity, and unauthorised login attempts.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to deposit, withdraw, or play games, but may affect the personalisation features of the platform.

6. Data Retention

bazi99 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The general retention principles we apply are:

• Active accounts: Personal data associated with active bazi99 accounts is retained for the lifetime of the account plus a reasonable period following closure.
• Closed accounts: Following account closure, transaction records and identity verification data are retained for a minimum period to comply with AML and financial record-keeping obligations.
• Marketing data: Where consent for marketing has been withdrawn, we will suppress your contact details from marketing communications promptly, though basic contact data may be retained in a suppression list to prevent future unwanted contact.
• Support records: Communications with bazi99 customer support are retained for a defined period to maintain service quality and handle any subsequent disputes.

When personal data is no longer required and there is no legal obligation to retain it, bazi99 will securely delete or anonymise it.

7. Your Privacy Rights

As a bazi99 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You may request a copy of the personal data bazi99 holds about you.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we pause processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or a contract, you may request a structured, machine-readable copy of the data you provided to us.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes.

bazi99 will respond to all valid privacy rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure your data is not disclosed to an unauthorised party.

8. Data Security Measures

bazi99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption on all data transmissions between your device and our servers.
• Access controls ensuring that only authorised bazi99 personnel can access personal data, on a need-to-know basis.
• Regular security audits and penetration testing of the bazi99 platform infrastructure.
• Two-factor authentication options available to all account holders to protect their login credentials.
• Secure, encrypted storage for identity verification documents with strict access logging.

While bazi99 applies industry-standard security practices, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for the security of the device you use to access bazi99. If you suspect any unauthorised access to your account, please contact support immediately.

9. Children and Minors

The bazi99 platform is strictly intended for adults aged 21 and above. bazi99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered on the platform or provided personal data without appropriate consent, we will immediately suspend the relevant account, delete the associated personal data, and reverse any transactions where possible.

If you believe a minor has registered on bazi99, please notify us immediately at [email protected] so that we can take appropriate action.

10. Changes to This Privacy Policy

bazi99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active account holders via email or an in-platform notification.

We encourage you to review this policy periodically. Your continued use of the bazi99 platform after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using the platform and may request account closure by contacting support.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bazi99 handles your personal data, please reach out to our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

For concerns related to responsible gaming and self-exclusion, please also visit our dedicated Responsible Gaming page, where you can find guidance on managing your bazi99 account and accessing support resources available in Bangladesh.